FAQ

WHAT IS YOUR NEW PATIENT PROCEDURE?

Contact us via phone call, text message or email for therapy or medication management services. Each page has contact buttons.
Leave your name and phone or email and give us permission to contact you.
Our admin will return your call, email or message and will send you a link to join our practice's secure messaging app (Spruce Health) so we can communicate easily and securely. We can then answer any other questions you may have.
We will either schedule you for a free 15 minute telehealth consult with one of our therapists OR if you don't want a consult, we will work on getting you a first appointment with a therapist or our prescriber.
We may have to add you to a waitlist if the therapist you are interested in working with is full. Our prescriber does not have a waitlist currently. We are trying to do everything we can to get you help. Our therapists' availability changes and we want to remain connected with you, so if we have added you to a waitlist, we will check back in via the Spruce app when there is an opening.

Each individual, couples or family session averages between 45-55 minutes.
Group therapy sessions are 60-90 minutes depending on the group.
Medication management appointments are typically 60 minutes for the initial appointment. Our prescriber can provide information on appointment length and frequency when you meet for the first appointment.
Therapists typically meet weekly or every other week with their clients.
Therapy and medication management is a process and we can't determine the exact time it will take to for you to 'feel better'. This is client and situation specific.
You can see a therapist only.
You can see our prescriber only.
You can see both a therapist and a our prescriber.
If you already have a therapist and love working with them and need medications, keep your current therapist and see our prescriber for your medications.
Whatever works for you, works for us!

Of course! We offer a 15-20 minute free consultation over telehealth.
Research shows the therapeutic relationship is MOST IMPORTANT when looking at curative factors.
We can provide referrals if we don't find a 'good fit' for you at our practice.

Yes!

Our associates have graduate level education and degrees and practical training.
The title 'associate' refers to clinicians who are working on getting licensed in the state of Oregon.
Some of the benefits of seeing an associate include: extra supervision for your particular concerns and more recent training and education.
Our associate clinicians are here, doing this, because they want to help you

Yes, we believe in access to mental health services!
Our Intake Coordinator and our Billing Wizard will help you sort through this process.
We accept Trillium, PacificSource OHP, HealthShare and Care Oregon and Open Card.
We can ask for authorization to use other Medicaid plans such as InterCommunity Health.
Insurance can be confusing; we are here to help you sort it out.

No, we don't take Medicare at this time. This is not the same as Medicaid (OHP).